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Terms and Conditions

Last updated: September 27, 2026

These Terms and Conditions (“Terms”) govern access to and use of the websites, applications, software, research tools, subscription services, communications, and other services made available by SuedeDoor LLC (“SuedeDoor,” “we,” “us,” or “our”) (collectively, the “Services”).

The term “you” means the individual accessing or using the Services and, where you access or use the Services on behalf of a company, organization, or other legal entity, also means that entity. If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

By creating an account, purchasing a subscription, affirmatively accepting these Terms, or otherwise accessing or using the Services after being presented with these Terms, you agree to be bound by them. If you do not agree, do not access or use the Services.

Important Notice Regarding Arbitration and Class Actions

These Terms contain a binding arbitration agreement and class action waiver in Section 20. Except for certain types of disputes described there, you and SuedeDoor LLC agree to resolve disputes through final and binding individual arbitration rather than in court before a judge or jury.

You may opt out of the arbitration agreement and class action waiver by following the procedure in Section 20 within 30 days after you first accept these Terms.

Please read Section 20 carefully.

1. Business, professional, and geographic eligibility

The Services are intended solely for business and professional purposes and are not intended for personal, family, or household use.

SuedeDoor is currently offered only to organizations with a bona fide business or institutional presence in the United States. For purposes of these Terms, “United States” means the 50 states and the District of Columbia.

To create or maintain a SuedeDoor account, you must be accessing the Services on behalf of an organization that satisfies this geographic eligibility requirement, and the account must be used in connection with that organization’s U.S. business or professional activities.

At registration, SuedeDoor may require information concerning the organization’s U.S. presence and may require you to affirmatively attest that the geographic eligibility requirement is satisfied.

By creating an account, you represent and warrant that the information and attestations you provide concerning eligibility are truthful and accurate.

SuedeDoor may rely on those representations and may request reasonable additional information if necessary to determine whether an account satisfies the eligibility requirements.

An authorized user of an eligible U.S.-based organization may continue to access the Services while temporarily traveling or working outside the United States, subject to applicable law and these Terms. Temporary physical presence outside the United States does not by itself make an otherwise eligible organization ineligible.

The Services are not currently offered for subscription or use on behalf of organizations based solely outside the United States.

This geographic eligibility restriction concerns who may use SuedeDoor. It does not mean that software vendors or products researched through the Services must be headquartered, developed, or operated in the United States.

Otherwise-eligible software vendors and their authorized representatives, including vendors whose products appear or may appear through the Services, are not excluded from creating or using a SuedeDoor account solely because of their status as a vendor. Vendor access is subject to the same eligibility requirements and Terms that apply to other users. Vendor status does not provide any right to special access, favorable treatment, influence over SuedeDoor’s research methodology, or control over product eligibility, classification, inclusion, presentation, or factual research treatment.

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you create or use an account on behalf of an employer, company, firm, organization, or other entity, you represent that you have authority to do so and to bind that entity to these Terms.

2. Nature of the Services

SuedeDoor is a research and comparison platform focused on software and technology relevant to the architecture, engineering, construction, and related built-environment sectors.

Depending on your subscription level and the features then available, the Services may include a public or subscription Catalog, software profiles, feature-based research, comparisons, search and filtering tools, research workspaces, Live Look-up functionality, AI-assisted research functionality, saved research, change reporting, product and market monitoring, and other related tools.

SuedeDoor may maintain internal or administrative registries, classification systems, candidate records, research records, monitoring records, and other datasets in connection with operating the Services.

The Services, their names, structure, functionality, availability, and subscription-tier allocation may change over time.

3. Informational purpose; no recommendation or endorsement

All information made available through the Services is provided for general informational and research purposes only.

SuedeDoor does not provide individualized procurement advice and does not make purchasing decisions on behalf of users.

Unless SuedeDoor expressly states otherwise in writing:

The order in which products or information appear within search results, interfaces, lists, workspaces, or other features may reflect alphabetical, technical, relevance-based, recency-based, user-selected, operational, or other non-evaluative criteria. Such ordering should not be interpreted as a ranking of product quality or as a recommendation.

You remain solely responsible for evaluating products and vendors and for making procurement, deployment, contracting, security, compliance, and purchasing decisions.

Nothing in the Services constitutes legal, financial, investment, cybersecurity, compliance, engineering, architectural, procurement, or other professional advice.

4. Research methodology

SuedeDoor applies research, discovery, eligibility, classification, monitoring, and data-handling processes to support the Services.

Additional information regarding those processes is described on SuedeDoor’s Methodology page.

The Methodology page is intended to provide transparency concerning SuedeDoor’s current research approach. It does not create a warranty or contractual guarantee that a particular data source, research technique, review schedule, discovery source, classification process, monitoring frequency, or technical procedure will remain unchanged or will operate without interruption.

SuedeDoor may modify its methodology when reasonably appropriate to reflect changes in available data, technology, market conditions, product functionality, research practices, operational requirements, legal requirements, or the Services themselves.

Material methodology changes may be described through an updated Methodology page.

5. No paid preferential treatment

SuedeDoor does not accept payment from software vendors in exchange for favorable treatment within its research methodology.

In particular, SuedeDoor does not accept payment from vendors in exchange for eligibility, Catalog inclusion, favorable classification, priority of consideration, product quality assessments, rankings, recommendations, or preferential research treatment.

SuedeDoor may offer other commercial services in the future. Any materially different commercial arrangement will be identified appropriately and kept separate from the methodology used to establish eligibility and factual research treatment.

6. Product information and third-party data

Product information available through the Services may include, among other things:

This information may be obtained from vendor websites, vendor documentation, public announcements, publicly accessible sources, vendor submissions, third-party data providers, automated collection systems, research tools, and other sources SuedeDoor considers appropriate.

SuedeDoor may use automated systems, including artificial intelligence, to locate, extract, organize, summarize, compare, classify, reconcile, or monitor information.

Information supplied or published by a vendor remains, in substance, the vendor’s representation. SuedeDoor does not independently certify vendor claims merely because they appear through the Services.

Publicly available information changes frequently. Pricing, features, integrations, security representations, availability, company information, product functionality, and other facts may change without notice.

Although SuedeDoor seeks to maintain useful and reasonably current information, SuedeDoor does not warrant that any product information is accurate, complete, current, error-free, or suitable for any particular purpose.

You should independently verify material information directly with the applicable vendor before relying on it for a purchasing, contracting, security, compliance, implementation, or other business decision.

7. Automated collection and public sources

SuedeDoor may use automated tools and third-party services to collect and monitor information from publicly accessible sources.

SuedeDoor does not intentionally bypass authentication requirements, paywalls, technical access controls, or other measures designed to restrict access to non-public information.

Automated collection practices, technologies, providers, frequencies, and source availability may change over time.

Nothing in these Terms guarantees that a particular website, source, product, or vendor will remain available for automated or manual research.

8. AI-assisted features and outputs

Certain Services may use artificial intelligence or other automated systems to assist users in locating, organizing, summarizing, comparing, or understanding information.

AI-generated or AI-assisted outputs may contain inaccuracies, omissions, incomplete information, outdated information, or unexpected results.

You acknowledge that:

  1. AI output is probabilistic and may not always be correct;
  2. materially important facts should be independently verified;
  3. AI output should not be treated as a substitute for vendor documentation or qualified professional advice;
  4. you remain responsible for decisions made using information presented through AI-assisted features; and
  5. SuedeDoor does not warrant that AI-generated outputs will satisfy your business requirements or be free from error.

SuedeDoor’s intended research model does not provide product quality rankings or purchasing recommendations. If automated output inadvertently uses language that could reasonably be interpreted as expressing a comparative opinion, endorsement, or recommendation, that language does not constitute an official SuedeDoor endorsement, certification, ranking, or purchasing recommendation.

9. Accounts and account security

You may be required to create an account to access some or all of the Services.

You agree to provide accurate, current, and complete account and eligibility information and to keep information that remains relevant to your use of the Services reasonably current.

You represent that any geographic eligibility attestation made during registration is truthful at the time it is made.

If the organization on whose behalf you use SuedeDoor ceases to satisfy the geographic eligibility requirements in Section 1, you must discontinue use of the Services on behalf of that organization unless SuedeDoor expressly authorizes continued access.

You are responsible for:

You may not share credentials in a manner that circumvents subscription limits, user limits, or access controls.

SuedeDoor may require identity, email, business-email, geographic-eligibility, or other reasonable verification as a condition of accessing particular features.

10. Subscriptions, billing, renewal, and cancellation

Access to some or all Services requires a paid subscription.

Subscriptions are currently offered only to organizations satisfying the eligibility requirements in Section 1.

Subscription prices, billing periods, included features, and applicable limits are disclosed through the Services or at checkout.

If you purchase a recurring subscription, you authorize SuedeDoor and its payment processor to charge the applicable subscription fees and taxes using the payment method you provide.

Unless otherwise stated at checkout, a recurring subscription automatically renews for successive billing periods at the then-applicable price until canceled.

You are responsible for canceling before the applicable renewal date if you do not want the subscription to renew.

Except where required by applicable law or expressly stated otherwise at checkout:

SuedeDoor may change subscription prices or plan structures. Where required by law or reasonably appropriate, we will provide advance notice before a price change applies to a future renewal.

Payment processing may be performed by a third-party payment processor, and your use of that processor may also be subject to its applicable terms.

Failure to pay amounts when due may result in suspension or termination of access.

11. Permitted use

Subject to these Terms and payment of applicable fees, SuedeDoor grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business and professional research purposes.

This license does not transfer ownership of the Services or any SuedeDoor intellectual property.

You may use information obtained through the Services for legitimate internal evaluation, research, procurement, planning, and related professional activities, subject to these Terms.

12. Prohibited use

You may not, and may not permit another person to:

  1. use the Services for unlawful, fraudulent, deceptive, abusive, or harmful purposes;
  2. access or use the Services in violation of applicable law or third-party rights;
  3. copy, reproduce, redistribute, sell, resell, sublicense, publish, or commercially exploit substantial portions of the Services or SuedeDoor datasets except with our written authorization;
  4. scrape, crawl, harvest, systematically extract, download, or reproduce substantial amounts of SuedeDoor content through automated means except as expressly authorized by SuedeDoor;
  5. circumvent access controls, subscription restrictions, rate limits, authentication systems, geographic eligibility requirements, or other technical restrictions;
  6. reverse engineer, decompile, disassemble, or attempt to derive source code or non-public underlying technology except to the extent such restriction is prohibited by law;
  7. interfere with, overload, disrupt, damage, or impair the Services;
  8. introduce malware, malicious code, or harmful material;
  9. use the Services to develop or train a competing database, comparison service, commercial model, or substantially similar service through systematic extraction of SuedeDoor content without written permission;
  10. misrepresent SuedeDoor information as your own independent research;
  11. falsely state or imply that SuedeDoor endorses a particular vendor, product, service, or conclusion;
  12. impersonate another person or entity;
  13. use another person’s account without authorization;
  14. provide false or misleading information concerning eligibility to use the Services; or
  15. use the Services in a manner reasonably likely to compromise their integrity, security, or availability.

Reasonable use of individual facts and information in the ordinary course of professional research is not prohibited merely because information originated through SuedeDoor.

Nothing in this Section prohibits an otherwise-eligible vendor or authorized vendor representative from reviewing information concerning its own products through the Services or from using SuedeDoor’s designated factual-correction, update, or public-listing removal processes, provided that the vendor otherwise complies with these Terms.

13. User-provided information and private research content

The Services may allow you to provide information, create research configurations, save Workspaces, identify technology used by your organization, enter research criteria, create notes, submit prompts, or otherwise provide content or information (“User Content”).

As between you and SuedeDoor, you retain any ownership rights you have in your User Content.

You grant SuedeDoor a limited, non-exclusive license to host, store, transmit, reproduce, and process User Content solely as reasonably necessary to operate, secure, maintain, support, and provide the Services and as otherwise described in the Privacy Policy.

You represent that you have the right to provide User Content and that doing so does not violate applicable law or the rights of another person.

Do not submit information to SuedeDoor that you are not authorized to disclose.

User-created private research materials are not converted into public vendor ratings, public reviews, or public product rankings merely because they are stored or used within the Services.

Additional information about how User Content and personal information are handled is provided in the Privacy Policy.

14. Vendor submissions

SuedeDoor may permit software vendors or their authorized representatives to submit a product for evaluation or provide product information.

A vendor submission is an intake route only.

Submission does not:

The same applicable eligibility and classification methodology may be applied regardless of whether a product is discovered independently by SuedeDoor or brought to SuedeDoor’s attention through a vendor submission.

By submitting product information or materials, you represent that:

  1. you are authorized to make the submission;
  2. the information you provide is accurate to the best of your knowledge;
  3. you have the rights necessary to provide any submitted materials; and
  4. SuedeDoor’s use of the submitted materials as permitted by these Terms will not violate another person’s rights.

You grant SuedeDoor a non-exclusive, worldwide, royalty-free license to use, reproduce, format, adapt, store, verify, analyze, and display submitted materials as reasonably necessary to evaluate the submission, conduct research, classify the product, operate the Services, maintain appropriate internal records, and, if applicable, publish information concerning the submitted product.

SuedeDoor may decline, defer, consolidate, close, or otherwise dispose of submissions in accordance with its methodology and operational processes.

15. Vendor correction and listing-removal requests

Factual correction and update requests

A vendor or authorized representative may use SuedeDoor’s designated “Report an Inaccuracy” process, support channel, or another designated route to identify factual information that the vendor believes is inaccurate, incomplete, or outdated.

SuedeDoor may:

Correction and update requests:

Where SuedeDoor determines that a factual update is supported and appropriate under its research methodology, SuedeDoor may update the applicable information.

The same research standards apply regardless of whether information is identified independently by SuedeDoor or brought to SuedeDoor’s attention by a vendor. A correction or update request does not guarantee any response time, correction-processing time, investigation time, acceptance of the vendor’s requested wording, or outcome.

Public Catalog removal requests

A vendor or authorized representative may request removal of a vendor-controlled product listing from SuedeDoor’s public Catalog by contacting support@suededoor.com.

SuedeDoor may require reasonable verification that the requester is authorized to act for the vendor.

Following verification, SuedeDoor will use commercially reasonable efforts to process an appropriate public-listing removal request.

Removal from the public Catalog does not necessarily require SuedeDoor to:

Public Catalog treatment and private user-directed research are separate functions.

A vendor’s removal request does not give the vendor control over an individual user’s private research concerning publicly available products or information.

16. Intellectual property

The Services, including SuedeDoor’s software, user interfaces, designs, branding, text, graphics, organization, research structures, databases, compilations, classifications, original content, and underlying technology, are owned by or licensed to SuedeDoor and are protected by applicable intellectual-property laws.

Except for the limited rights expressly granted by these Terms, no rights are granted to you by implication, estoppel, or otherwise.

“SuedeDoor,” associated branding, and SuedeDoor logos are trademarks or other proprietary identifiers of SuedeDoor LLC. You may not use them in a manner that falsely suggests sponsorship, endorsement, affiliation, or authorization.

If you voluntarily provide feedback, suggestions, or ideas about the Services, you grant SuedeDoor the right to use that feedback without restriction or compensation, provided that this provision does not give SuedeDoor ownership of your confidential business information.

17. Third-party trademarks and attribution

Product names, company names, logos, trademarks, service marks, and other brand identifiers appearing through the Services may belong to their respective owners.

SuedeDoor uses third-party names, marks, and product identifiers for identification, reference, research, comparison, and informational purposes.

Unless expressly stated otherwise, the appearance of a third-party name, logo, trademark, product, or service does not indicate sponsorship, endorsement, approval, partnership, or affiliation between that third party and SuedeDoor LLC.

All rights in third-party marks remain with their respective owners.

18. Third-party websites, vendors, and services

The Services may contain links to or information concerning third-party websites, products, documentation, vendors, applications, APIs, or services.

SuedeDoor does not control third-party services and is not responsible for their availability, security, privacy practices, content, accuracy, pricing, performance, contractual terms, or conduct.

Your relationship or transaction with a software vendor or other third party is between you and that third party.

SuedeDoor is not a party to agreements you enter into with vendors merely because you located, researched, or compared those vendors through the Services.

You should review applicable vendor terms, privacy policies, security documentation, contractual commitments, and other materials before entering into a transaction.

19. Availability, changes, suspension, and termination

SuedeDoor may add, modify, replace, limit, suspend, or discontinue features or portions of the Services.

We do not guarantee that every feature, data source, integration, product record, research workflow, third-party provider, or subscription feature will remain available indefinitely.

SuedeDoor may suspend or restrict access when reasonably necessary to:

We may terminate or suspend an account for a material violation of these Terms, including a material misrepresentation concerning eligibility to use the Services.

You may stop using the Services at any time, subject to applicable subscription and billing obligations.

Support may be provided through automated in-app assistance and, where appropriate, email-based manual follow-up. We do not provide telephone support. Except where separately agreed in writing, SuedeDoor does not guarantee any support response or resolution time. Priority Support, where included in a plan, provides queue priority for eligible escalated requests but is not a service-level commitment.

Sections that by their nature should survive termination—including intellectual-property provisions, disclaimers, limitations of liability, indemnification, dispute-resolution provisions, and accrued payment obligations—survive termination.

20. Dispute resolution and binding arbitration

20.1 Please read this section carefully

This Section 20 affects your legal rights.

Except for the limited exceptions described below, you and SuedeDoor agree that disputes will be resolved through final and binding individual arbitration rather than through litigation before a judge or jury.

Arbitration uses a neutral arbitrator rather than a judge or jury. Arbitration procedures may differ from court procedures, and judicial review of an arbitration award is limited.

20.2 Informal dispute resolution required first

Before initiating arbitration or a court proceeding concerning a dispute covered by this Section, the party asserting the dispute must first provide the other party with an individual written Notice of Dispute and attempt in good faith to resolve the matter informally.

A Notice of Dispute to SuedeDoor must be sent to:

support@suededoor.com

with the subject line:

Notice of Dispute

The notice should include:

SuedeDoor may send a Notice of Dispute to the email address associated with your account.

If either party reasonably requests a telephone or video conference during the informal-resolution period, both parties agree to participate personally or through an authorized representative with authority to discuss resolution.

No arbitration may be initiated until 30 days after receipt of a substantially complete Notice of Dispute, unless the parties agree otherwise or immediate relief is permitted under Section 20.7.

The parties agree to participate in this process in good faith.

To the extent permitted by applicable law, applicable limitation periods and filing deadlines will be tolled during this 30-day informal-resolution period.

20.3 Agreement to arbitrate

Except for disputes expressly excluded below, you and SuedeDoor agree that any past, present, or future claim, dispute, or controversy arising out of or relating to:

will be resolved by final and binding arbitration.

This agreement applies regardless of whether a claim is based in contract, tort, statute, regulation, common law, equity, fraud, misrepresentation, or another legal theory.

The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this arbitration agreement.

20.4 Arbitration administrator and rules

Arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current Commercial Arbitration Rules and Mediation Procedures, except as modified by these Terms.

If AAA determines that another AAA ruleset or fee schedule must apply to a particular dispute under AAA policy or applicable law, that determination will control to the extent required.

Where applicable, AAA’s then-current Mass Arbitration Supplementary Rules will also apply.

If AAA is unavailable or unwilling to administer an arbitration under this agreement, the parties will attempt in good faith to agree upon another nationally recognized arbitration provider. If they cannot agree, the arbitration will be administered by JAMS under its then-applicable commercial arbitration rules.

If neither AAA nor JAMS is available and the parties cannot agree on another administrator, either party may ask a court of competent jurisdiction to appoint an arbitrator or administrator consistent with the FAA.

20.5 Arbitrator and arbitration procedure

Unless applicable arbitration rules require otherwise, the arbitration will be heard by one neutral arbitrator.

The arbitrator may award any individualized remedy or relief that would otherwise be available to the claimant under applicable law and that is consistent with these Terms.

The arbitrator will apply applicable substantive law and these Terms and will issue a written decision sufficient to explain the essential findings and conclusions on which the award is based.

Judgment on an arbitration award may be entered in any court having jurisdiction.

The arbitration may be conducted through written submissions, telephone, videoconference, or an in-person hearing as permitted by the applicable rules and determined by the arbitrator.

Any in-person hearing will occur at a mutually reasonable location consistent with applicable arbitration rules, unless the parties agree otherwise.

20.6 Arbitration fees and attorneys’ fees

Administrative fees, filing fees, arbitrator compensation, and other arbitration costs will be allocated according to the applicable arbitration rules and applicable law.

Each party will ordinarily bear its own attorneys’ fees, expert fees, and other expenses unless an applicable statute, these Terms, or the arbitrator’s award authorizes recovery of those amounts.

Nothing in these Terms requires a party to pay fees that applicable law or mandatory arbitration-provider rules require the other party to pay.

20.7 Exceptions to arbitration

Notwithstanding the agreement to arbitrate:

Small claims. Either party may bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies for that court and remains there on an individual basis.

Intellectual property and security. Either party may seek temporary, preliminary, or emergency injunctive relief in a court of competent jurisdiction when reasonably necessary to prevent actual or threatened infringement, misappropriation, unauthorized use, or disclosure of intellectual property, confidential information, account credentials, or security systems. Seeking such temporary relief does not waive arbitration of the underlying dispute.

Public injunctive relief. Nothing in these Terms waives a right to seek public injunctive relief in a court where applicable law prohibits such a right from being waived or requires that such relief remain available in court. To the extent permitted by law, arbitrable claims and remedies may proceed in arbitration before any court proceeding limited to public injunctive relief.

20.8 Arbitration opt-out

You may opt out of the binding arbitration agreement and class action waiver in this Section 20.

To opt out, you must send an email to:

support@suededoor.com

within 30 days after the date you first affirmatively accept these Terms.

Use the subject line:

Arbitration Opt-Out

Your notice must include:

An opt-out applies only to the individual or entity identified in the notice.

Opting out of arbitration will not affect your ability to use the Services, provided you otherwise comply with these Terms.

All other provisions of these Terms remain in effect.

20.9 Individual proceedings and class action waiver

To the maximum extent permitted by law, you and SuedeDoor agree that each party may bring claims against the other only in its individual capacity and not as a plaintiff, class member, or representative in a purported class, collective, consolidated, or representative action.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim, except where applicable law expressly requires otherwise.

Nothing in this provision prevents administrative coordination of multiple individual arbitrations where permitted under AAA’s applicable rules, including its Mass Arbitration Supplementary Rules. Such coordination does not create or authorize class arbitration.

Unless all affected parties expressly agree in writing or applicable AAA rules expressly permit administrative coordination, claims of separate individuals or unrelated entities may not be joined merely because they raise similar issues.

20.10 Mass arbitration

If AAA determines that a group of arbitration demands qualifies for administration under its Mass Arbitration Supplementary Rules, those rules and the applicable fee schedule will govern in addition to the underlying arbitration rules.

The parties agree to cooperate in good faith with procedural orders entered by any process arbitrator, merits arbitrator, or administrator appointed under those rules.

Nothing in this subsection authorizes class, collective, or representative arbitration.

20.11 Authority to determine arbitrability

Except as otherwise required by applicable law, the arbitrator has authority to resolve disputes concerning the interpretation, scope, applicability, or enforceability of this arbitration agreement.

A court of competent jurisdiction will determine issues that applicable law requires a court rather than an arbitrator to decide, including the enforceability of the class action waiver where required.

20.12 Severability of arbitration provisions

If a court or arbitrator determines that a particular restriction in this Section 20 is unenforceable as applied to a specific claim or remedy, that restriction will be severed to the minimum extent necessary and the remainder of the arbitration agreement will remain in effect, unless applicable law requires otherwise.

If a claim for public injunctive relief must proceed in court, that claim or remedy will be severed from arbitrable claims to the extent permitted by law.

The parties intend for the enforceable portions of this arbitration agreement to remain effective to the greatest extent permitted by law.

20.13 Waiver of jury trial

To the extent a dispute is subject to arbitration, you and SuedeDoor knowingly and voluntarily waive the right to have that dispute decided by a judge or jury in court.

For any dispute properly proceeding in court rather than arbitration, each party also waives trial by jury to the extent such a waiver is permitted by applicable law.

21. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Services and all information, content, research, data, AI-assisted output, product information, comparisons, search results, workspaces, reports, and related materials are provided “as is” and “as available.”

SuedeDoor disclaims all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and any warranties arising from course of dealing or usage of trade, to the maximum extent permitted by law.

Without limiting the foregoing, SuedeDoor does not warrant that:

You assume responsibility for independently evaluating information before relying on it.

No oral or written information obtained from SuedeDoor creates a warranty unless expressly stated as such in a written agreement signed by an authorized representative of SuedeDoor.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions above apply only to the extent permitted by law.

22. Limitation of liability

To the maximum extent permitted by applicable law, SuedeDoor LLC and its members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunity, goodwill, data, use, procurement savings, or anticipated benefits, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, SuedeDoor is not liable for losses arising from:

To the maximum extent permitted by applicable law, SuedeDoor’s total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of: (a) the amounts you paid to SuedeDoor for the Services during the 12 months immediately preceding the event giving rise to the claim; or (b) US $100.

The limitations in this Section apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

23. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless SuedeDoor LLC and its members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers from and against third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising out of or relating to:

  1. your unlawful or unauthorized use of the Services;
  2. your material violation of these Terms;
  3. User Content or materials you submit;
  4. your infringement or violation of another person’s intellectual-property, privacy, contractual, or other rights;
  5. your misrepresentation of your authority to act for another person, vendor, or entity;
  6. a material misrepresentation concerning your eligibility to use the Services; or
  7. your fraud, willful misconduct, or violation of applicable law.

SuedeDoor may assume control of the defense of a matter subject to indemnification, in which case you agree to provide reasonable cooperation.

You may not settle a claim in a manner that admits wrongdoing by, imposes obligations upon, or creates liability for SuedeDoor without SuedeDoor’s written consent.

24. Privacy

SuedeDoor’s collection, use, disclosure, retention, and handling of personal information is described in its Privacy Policy.

The Privacy Policy should be read together with these Terms.

SuedeDoor is currently offered only to eligible U.S.-based organizations as described in Section 1. This geographic limitation does not mean that an authorized user may never access the Services while temporarily located outside the United States, and it does not constitute a representation concerning the applicability or non-applicability of any particular privacy or data-protection law.

By using the Services, you acknowledge that information will be handled as described in the Privacy Policy.

If there is a conflict between these Terms and the Privacy Policy concerning the handling of personal information, the Privacy Policy controls with respect to that subject matter.

25. Changes to these Terms

SuedeDoor may update these Terms from time to time to reflect changes in the Services, law, business practices, technology, geographic availability, or other circumstances.

The “Last updated” date at the beginning of the Terms identifies the current version.

If a change is material, SuedeDoor may provide additional notice through the Services, by email, at account login, or by another reasonable method.

Where applicable law requires renewed affirmative consent to a material change, SuedeDoor will request that consent.

Material changes will not retroactively alter rights or obligations relating to a dispute of which SuedeDoor had actual notice before the effective date of the change, except where the parties expressly agree otherwise or applicable law permits it.

If SuedeDoor materially modifies the arbitration agreement, additional notice or an opportunity to reject the revised arbitration provision may be provided as appropriate.

If you do not agree to updated Terms, you must stop using the Services and cancel any applicable subscription.

26. Governing law and judicial forum

Except to the extent governed by the Federal Arbitration Act or another applicable federal law, these Terms and disputes arising from them are governed by the laws of the State of California, without regard to conflict-of-laws principles.

For any dispute that is properly excluded from arbitration, for any proceeding to enforce an arbitration award, or where the arbitration agreement is determined not to apply, you and SuedeDoor consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California, except that an eligible individual small-claims action may be filed in any court of competent jurisdiction as permitted by Section 20.

27. General provisions

Entire agreement

These Terms, together with any policies or additional terms expressly incorporated into them and any applicable order or subscription terms, constitute the agreement between you and SuedeDoor concerning the Services.

Order of precedence

If an expressly agreed written order form or separate written agreement signed by SuedeDoor conflicts with these Terms, that agreement controls to the extent of the conflict.

Severability

Except where Section 20 provides otherwise with respect to arbitration, if a provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

No waiver

Failure by SuedeDoor to enforce a provision does not waive the right to enforce it later.

Assignment

You may not assign or transfer these Terms or your account without SuedeDoor’s prior written consent.

SuedeDoor may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, transfer of the Services, or similar transaction.

No agency relationship

These Terms do not create a partnership, joint venture, fiduciary relationship, employment relationship, franchise, or agency relationship between you and SuedeDoor.

Force majeure

SuedeDoor is not responsible for delay or failure resulting from circumstances beyond its reasonable control, including internet or telecommunications failures, cloud-provider outages, third-party service interruptions, labor disputes, natural disasters, government actions, war, terrorism, civil unrest, public-health emergencies, utility failures, or similar events.

Electronic communications

You consent to receive notices and communications relating to the Services electronically where permitted by law.

Electronic notices may be delivered through email, your account, or the Services.

Headings

Section headings are provided for convenience and do not affect interpretation.

28. Contact

Questions about these Terms may be directed to:

SuedeDoor LLC

Email: support@suededoor.com